KANSAS CITY, Mo., – May 12, 2021 – Evergy has received reports of individuals placing phone calls to customers and claiming to be Evergy representatives. They are asking customers for immediate payment to avoid service disconnection. These representatives are not employees of Evergy. For past-due accounts, calls from Evergy requesting payment are never made the same day as the disconnection.
The caller claims to be an Evergy customer service representative to get the customer to provide credit card information or other personal information, telling the customer a check has bounced or he/she has a past-due bill. Imposters will often ask customers to use a pre-paid card for payment. Evergy will never ask a customer to purchase a pre-paid debit card to pay for service.
Customers may verify an individual is from Evergy by asking to see company identification or by calling the Customer Contact Center before giving any information such as your Evergy account number or banking information. If you can’t verify that you’re speaking with an Evergy employee, do not give them this information. Evergy Missouri service areas and Evergy Kansas Metro may reach customer service toll-free at 1-888-471-5275. Evergy Kansas Central customers may call 1-800-383-1183. Customers can also review their account status online by visiting [www.evergy.com]www.evergy.com.
Evergy employees will carry Evergy employee identification. For a service appointment, they may be driving a company vehicle or wearing Evergy branded clothing. They do not perform door-to-door sales. Evergy employees rarely need to enter a customer’s home.
As a reminder, Evergy will never ask customers to make payments with a pre-paid debit card, gift card, any form of cryptocurrency, or third-party digital payment mobile applications.